Information We Collect

When you work with Intellior for your custom flower arrangements, we collect information that helps us create beautiful, personalized bouquets that match your vision perfectly. This includes details about your preferences, delivery requirements, and contact information.

We never collect more information than we actually need to serve you well. Everything we gather helps us understand your style and preferences so we can exceed your expectations every time.

How We Use Your Information

Your information serves one primary purpose – creating exceptional floral experiences that bring joy to your special moments. We use what you share with us to craft arrangements that reflect your personal style and meet your specific needs.

Creating your arrangements: We use your preferences, occasion details, and inspiration photos to design bouquets that capture exactly what you envision.

Managing deliveries: Your contact and address information ensures your flowers arrive fresh and on time, exactly where they need to be.

Improving our service: We learn from each arrangement we create, using your feedback to refine our techniques and expand our creative approaches.

Information Sharing

We keep your personal information private and secure. The only times we share details are when it's absolutely necessary to fulfill your order or required by Azerbaijan law.

We never sell your information to marketing companies or share your details for purposes unrelated to your floral arrangements. Your trust is too valuable to compromise.

Data Protection & Security

Protecting your personal information is something we take seriously. We've implemented multiple layers of security to keep your data safe from unauthorized access or misuse.

All customer information is stored on secure servers with encryption protocols. Our staff receives regular training on data protection practices, and we limit access to your information to only those team members who need it to serve you.

Your Rights

You maintain full control over your personal information. Under Azerbaijan law and our own commitment to transparency, you have several important rights regarding the data we hold about you.

Access your information: You can request a copy of all personal data we have on file for you at any time.

Correct inaccuracies: If any details we have are wrong or outdated, just let us know and we'll fix them immediately.

Delete your data: You can ask us to remove your information from our systems, though we may need to keep some records for legal or business requirements.

Limit processing: You can request that we stop using certain pieces of your information while still maintaining your basic contact details.

Data Retention

We keep your information only as long as it serves a genuine purpose. Order details and delivery information are typically retained for three years to help with any follow-up questions and to understand your preferences for future arrangements.

Payment information is handled by our secure payment processors and deleted according to their strict policies. Photos and design inspiration you share with us are kept until you request their removal or we determine they're no longer needed.

If you haven't placed an order with us for five years, we automatically remove your information from our active systems, keeping only basic records as required by Azerbaijan business regulations.

Cookies & Website Data

Our website uses basic cookies to remember your preferences and make your browsing experience smoother. These small files help us understand which pages are most helpful and how we can improve our service.

You can disable cookies through your browser settings, though this might limit some website functionality. We don't use tracking cookies for advertising purposes – everything we collect helps us serve you better, not target you with ads.

Updates to This Policy

We review and update this privacy policy regularly to ensure it accurately reflects how we handle your information and complies with current Azerbaijan privacy laws. When we make significant changes, we'll notify you through email or prominent notices on our website.

Minor updates, like clarifications or contact information changes, will be posted here with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.