Service Agreement Terms

When you engage Intellior for custom bouquet creation, you're entering into a professional service agreement. We take this relationship seriously — your special moments deserve flowers crafted with genuine care and attention to detail.

Our service terms are straightforward. We require a 48-hour notice for custom arrangements to ensure we source the freshest flowers and dedicate proper time to your design. Rush orders might be possible, but we can't guarantee the same level of customization.

Privacy & Data Protection

Your personal information stays private. We collect only what's necessary — your contact details, delivery address, and floral preferences. This information helps us serve you better and remember your favorites for future orders.

• We never share customer information with third parties for marketing purposes
• Your payment details are processed through secure, encrypted channels
• We may photograph arrangements for portfolio use, but only with your permission
• Email communications can be unsubscribed from at any time

Data retention follows practical timelines. We keep order history for two years to help with repeat requests and warranty issues. After that, personal details are anonymized for basic business records.

Delivery & Liability

Fresh flowers are living products — they require careful handling and have natural lifespans. We guarantee our arrangements will arrive in excellent condition, but can't control environmental factors after delivery.

Our liability covers replacement value if arrangements arrive damaged due to our handling. Weather delays, incorrect addresses, or recipient unavailability fall outside our direct control, though we'll always work with you to find solutions.

For events, we recommend backup communication methods. While we've never missed a wedding delivery, having our contact information readily available gives everyone peace of mind.

Cancellation & Refund Policy

Life happens — we understand that plans change. Cancellations more than 24 hours before delivery receive full refund minus any flowers already ordered specifically for your arrangement.

Same-day cancellations are trickier since we've likely started your arrangement. We'll work case-by-case to find fair solutions, potentially offering credit toward future orders or partial refunds depending on timing.